ATM Monthly Management

IRON Security & ATMs provides ongoing ATM management services designed to keep your ATM network operational, monitored, and properly maintained.

Instead of managing individual ATM issues, vendors, service requests, and operational checks yourself, our team coordinates the day-to-day management of your ATM estate and provides centralised visibility through client reporting.

Our monthly management service can cover ATM monitoring, fault escalation, service coordination, compliance checks, and operational reporting across one or multiple locations.

Services can include:

• ATM uptime monitoring — Monitor ATM availability and identify reported or detected service interruptions.
• Fault detection and escalation — Track ATM faults and coordinate appropriate technical support or service intervention.
• Vendor coordination — Liaise with ATM processors, technology providers, maintenance vendors, connectivity providers, and other relevant service partners.
• Service ticket management — Track reported issues, service requests, technician visits, and resolution status.
• Connectivity monitoring — Monitor reported connectivity issues and coordinate troubleshooting with the relevant provider.
• Operational checks — Review ATM status and relevant operational indicators as part of ongoing management.
• Compliance checks — Maintain appropriate operational and service records and coordinate required checks according to the applicable requirements.
• Performance tracking — Monitor service activity, recurring faults, downtime, and other relevant operational indicators.
• Consolidated reporting — Provide centralised reporting across your ATM estate through the client dashboard.
• Multi-location management — Manage multiple ATMs across different properties and locations through a coordinated service process.

The service can be structured around your ATM estate, operating requirements, service providers, and reporting needs.